Frequently Asked
Questions at 88jili

KYC (Know Your Customer) verification is required before you can make your first withdrawal at 88jili. You will need to submit at least one of the following valid Philippine government-issued IDs:

• Philippine Passport
• SSS / GSIS ID
• PhilHealth ID
• Driver's License
• Unified Multi-Purpose ID (UMID)
• Voter's ID or Voter's Certification
• Philippine National ID (PhilSys)

You may also be asked to submit a selfie holding your ID and a recent proof of address (such as a utility bill or bank statement dated within the last three months). KYC review typically takes 1 to 3 business days. You'll receive an email notification once your account is fully verified.

No. 88jili strictly enforces a one-account-per-player policy. Each player is permitted to hold only one registered account. Creating duplicate accounts — whether using the same or different personal details — is a violation of our Terms & Conditions. If multiple accounts are detected, all accounts will be suspended, any pending withdrawals will be placed on hold, and bonuses claimed across duplicate accounts will be forfeited. If you believe your account has been compromised or you've accidentally created a duplicate, contact our support team immediately at [email protected].

If you've forgotten your password, go to the 88jili Login page and click "Forgot Password." Enter the email address or mobile number linked to your account. You'll receive a password reset link via email or an OTP via SMS. Follow the instructions to set a new password. For security, your new password must be at least 8 characters long and include a mix of uppercase letters, lowercase letters, numbers, and special characters. If you're still unable to access your account after resetting your password, contact our 24/7 support team via live chat or email.

You can update certain account details — such as your email address, mobile number, and contact preferences — directly from your 88jili account settings panel. However, changes to your registered name or date of birth require identity verification and must be requested through our support team. This is to prevent fraud and ensure that your account details always match your verified identity documents. To request a name or date of birth change, email [email protected] with a copy of your valid government ID.

Yes. 88jili is available to eligible players from across the Philippines — whether you're based in Metro Manila, Cebu City, Davao, Quezon City, Makati, Iloilo, Cagayan de Oro, or any other region. As long as you meet the age requirement (21+), have a valid Philippine mobile number and email address, and are not subject to any self-exclusion or account restriction, you can register and play. 88jili's platform is fully optimised for mobile use, so you can enjoy your favourite games on any smartphone or tablet with a stable internet connection.

If you wish to permanently close your 88jili account, please contact our support team at [email protected] with your account details and a written request for permanent closure. Before your account is closed, any remaining balance will be withdrawn to your registered payment method (subject to standard KYC checks). Please note that permanent account closure is irreversible. If your reason for closing is related to problem gambling, we strongly encourage you to consider our self-exclusion tool first — which gives you a temporary break without permanently losing your account history.

The minimum deposit at 88jili is ₱100 for most payment methods, making it accessible for players across all budget levels. Some payment channels — particularly over-the-counter options — may have slightly higher minimums due to processing requirements. The maximum single deposit amount varies by payment method and account verification level. Fully KYC-verified accounts enjoy higher deposit limits. Check the Cashier section of your 88jili account for the current limits applicable to your preferred payment method.

Deposit processing times at 88jili depend on your chosen payment method:

• GCash / PayMaya: Instant (usually within seconds)
• Online Banking (BPI, BDO, Metrobank): 5 to 30 minutes
• Debit / Credit Cards: Instant to 15 minutes
• Over-the-Counter: Up to 2 hours after payment confirmation

If your deposit has not reflected after the expected processing time, please take a screenshot of your payment confirmation and contact our support team via live chat or email at [email protected]. Do not make a second deposit until the first one has been resolved.

To withdraw your winnings from 88jili, log in to your account and navigate to the Cashier section. Select "Withdraw," choose your preferred payment method, enter the amount you wish to withdraw (minimum ₱200), and confirm the request. Withdrawals are processed to the same payment method used for your most recent deposit, in line with our anti-money laundering policy. Make sure your KYC verification is complete before requesting a withdrawal — unverified accounts cannot process withdrawals.

Withdrawal delays or rejections at 88jili can occur for several reasons:

• Your KYC verification is incomplete or documents are pending review
• You have an active bonus with unmet wagering requirements
• The withdrawal amount exceeds your current verified limit
• Your account has been flagged for a routine security review
• The payment details you entered do not match your registered account information

If your withdrawal has been pending for longer than 24 hours without explanation, contact our support team at [email protected] with your transaction reference number. We will investigate and resolve the issue as quickly as possible.

88jili does not charge any platform fees on standard deposits or withdrawals. However, third-party payment providers — such as GCash, your bank, or card issuer — may apply their own transaction fees or foreign exchange charges. These fees are outside of 88jili's control and are the responsibility of the player. We recommend checking your payment provider's fee schedule before initiating a transaction. For large withdrawals, some banks may also apply a processing fee on their end — particularly for inter-bank transfers.

No. 88jili strictly requires that all deposits and withdrawals be made using payment accounts registered in your own name. Third-party payments — where the payment account belongs to a different person — are not permitted. This policy is in place to comply with anti-money laundering (AML) regulations and to protect both players and the platform. If a third-party payment is detected, the deposit may be reversed and the funds returned to the original source. Repeated violations may result in account suspension.

Wagering requirements (also called playthrough requirements) specify how many times you must wager your bonus amount before you can withdraw any winnings derived from that bonus. For example, if you receive a ₱1,000 bonus with a 30x wagering requirement, you must place a total of ₱30,000 in qualifying bets before the bonus funds convert to withdrawable cash. Not all games contribute equally to wagering requirements — slots typically contribute 100%, while table games like baccarat or roulette may contribute less. Always check the specific contribution rates in the bonus terms on the 88jili Promotions page.

No. Bonus funds at 88jili cannot be withdrawn until the associated wagering requirements have been fully met. If you request a withdrawal before completing the wagering requirements, the bonus and any winnings generated from it will be forfeited, and only your original deposit amount (minus any losses) will be returned. If you prefer to play without bonus restrictions, you can opt out of a bonus before making your deposit by contacting our support team — though this means you will not receive the bonus offer.

Yes. 88jili regularly runs promotions for existing players, including reload bonuses, weekly cashback offers, free spin drops on new slot releases, and special event promotions tied to Philippine holidays and major sporting events like PBA playoffs, NBA Finals, and international boxing matches. VIP players enjoy exclusive promotions, personalised bonuses, and priority support. Check the Promotions page regularly or opt in to email notifications to stay updated on the latest 88jili offers.

There are several reasons why a bonus may not have been credited to your 88jili account:

• You did not opt in to the promotion before making your qualifying deposit
• Your deposit did not meet the minimum qualifying amount for the offer
• The promotion has expired or you are not eligible based on your account status
• You already have an active bonus on your account (only one bonus can be active at a time)
• Your account KYC verification is still pending

If you believe a bonus should have been credited and wasn't, contact our support team within 48 hours of the qualifying deposit with your transaction reference number.

Yes. All games at 88jili use certified Random Number Generator (RNG) technology to ensure that every outcome is completely random and independent of previous results. Our RNG systems are regularly audited by independent third-party testing laboratories to verify fairness and compliance with industry standards. Live dealer games use physical cards, wheels, and dice in real time — streamed transparently so players can see every action as it happens. The Return to Player (RTP) percentages for all slots and table games are available in the individual game information panels within the 88jili lobby.

Absolutely. 88jili is fully optimised for mobile play on both Android and iOS devices. The platform uses a responsive web design that adapts seamlessly to any screen size — from budget Android smartphones to the latest iPhones. You can access the full game library, manage your account, make deposits and withdrawals, and claim bonuses directly from your mobile browser without needing to download a separate app. For the best mobile experience, use a stable Wi-Fi or LTE/5G connection, especially when playing live dealer games that require a consistent video stream.

Super Keno is a lottery-style number game where you select numbers from a grid and wait for the draw to reveal matching numbers. The more numbers you match, the higher your payout — with special multipliers that can dramatically boost your winnings on certain draws. It's a relaxed, low-pressure game that's great for players who enjoy lottery-style gameplay with the potential for big wins.

Dragon Tiger Luck is a fast-paced card game where you bet on whether the Dragon or Tiger hand will receive the higher card. It's one of the simplest casino card games available — rounds last just seconds — making it ideal for players who prefer quick, action-packed gameplay. Both games are available in the 88jili lobby and can be played on desktop or mobile.

If a game freezes or you experience a disconnection during a round at 88jili, don't panic. Our platform uses a game round recovery system — if a round was in progress when the disconnection occurred, the outcome will be recorded and your account will be updated accordingly once you reconnect. Simply refresh your browser or reopen the game to resume. If you believe a round result was not correctly applied to your account after reconnecting, contact our support team with the game name, approximate time of the disconnection, and your account details. We will review the game logs and resolve any discrepancy promptly.

Yes. 88jili offers two-factor authentication (2FA) as an additional layer of security for your account. When 2FA is enabled, you will be required to enter a one-time verification code sent to your registered mobile number each time you log in from a new device or browser. We strongly recommend enabling 2FA on your account — especially if you access 88jili from shared or public devices. You can enable 2FA from the Security Settings section of your account dashboard. If you lose access to your registered mobile number, contact our support team to verify your identity and update your 2FA settings.

88jili will never ask you to provide your password, full credit card number, or OTP codes via email, SMS, or live chat. If you receive a suspicious message claiming to be from 88jili that asks for sensitive information or directs you to an unfamiliar website, do not click any links and do not provide any information. Forward the suspicious email or take a screenshot of the message and send it to [email protected] so our security team can investigate. Always ensure you are accessing 88jili through the official website URL and look for the padlock icon in your browser's address bar confirming a secure HTTPS connection.

If you suspect that someone has accessed your 88jili account without your permission, take the following steps immediately:

• Change your password right away using the "Forgot Password" function on the login page
• Contact our 24/7 support team via live chat or email at [email protected] to request an immediate account freeze
• Review your recent transaction history for any unauthorised deposits or withdrawals
• Enable two-factor authentication if you haven't already done so

Our security team will investigate the incident, review login logs, and take appropriate action to secure your account. If funds were lost due to unauthorised access, we will work with you to investigate the circumstances fully.

To self-exclude from 88jili, log in to your account and go to the Responsible Gaming section in your account settings. Select "Self-Exclusion" and choose your preferred exclusion period — options range from 30 days to permanent exclusion. Once self-exclusion is activated, you will be immediately logged out and will not be able to log back in or create a new account during the exclusion period. Any remaining balance will be returned to your registered payment method. Self-exclusion is a serious commitment — it cannot be reversed during the chosen period. If you are struggling with problem gambling, we strongly encourage you to use this tool without hesitation.

The minimum age to register and play at 88jili is 21 years old, in strict compliance with Philippine gaming regulations. Age verification is a mandatory part of the KYC process — all players must submit a valid government-issued ID confirming they are 21 or older before their account is fully activated and withdrawals are enabled. 88jili has a zero-tolerance policy for underage gambling. Any account found to belong to a player under 21 will be immediately closed, all funds will be returned, and the case may be reported to the relevant authorities. If you know of a minor attempting to access 88jili, please report it to [email protected] immediately.

If you or someone you know is experiencing difficulties related to gambling, 88jili encourages you to seek support. PAGCOR (Philippine Amusement and Gaming Corporation) provides responsible gaming resources and guidance for Filipino players. You can also reach out to local mental health and counselling services available in Metro Manila, Cebu, Davao, and other major cities across the Philippines. Remember: gambling should always be a form of entertainment, not a way to earn income or escape personal problems. For a full list of responsible gaming resources and our platform's responsible gaming policies, visit our Responsible Gaming page.